Legal
Last updated 24 August 2026
These terms are between you and GHLAIExperts, a limited liability company registered in Austin, Texas, United States. They apply to this website and to any build we carry out for you unless we have signed a separate written agreement, in which case that agreement wins.
Before anything is built we put a scope in writing: what we are building, what it will do, what it will not do, a fixed price and a delivery date. Work starts once you accept that scope in writing and the first payment clears.
Anything not written in the scope is not included. That is not a technicality — it is how we keep the price fixed.
Builds are quoted individually and priced as a single fee, normally split into a payment to start and a payment on handover. Invoices are due within the terms stated on them.
There is no monthly rental, no licence fee and no retainer. If anyone tells you otherwise about work we delivered, that is not us.
To deliver on the agreed date we need:
If information you give us for a registration is inaccurate and the filing is rejected as a result, correcting and refiling it is chargeable.
On final payment, everything we build for you inside your account is yours: workflows, pipelines, calendars, forms, funnels, prompts, snapshots and documentation. We keep no licence over it and no ability to switch it off.
Handover means a snapshot, a workflow map, written documentation and a recorded walkthrough. You may modify it, extend it, hand it to another developer or throw it away. We keep the right to describe the work in general terms as experience, without naming you or exposing your data, unless clause 11 says otherwise.
Generic methods, know-how and internal tooling we bring to the job stay ours.
A build runs on services you hold in your own name: your GoHighLevel subscription, your phone numbers, your AI provider keys. After handover the running costs are call minutes, message segments and AI usage, billed by those providers at their published rates with nothing added by us.
We do not control those providers' pricing, uptime or terms, and we are not responsible for their outages or changes. We will estimate expected usage before you commit, and an estimate is not a cap.
Where a build needs A2P, 10DLC or similar registration, we prepare and file it correctly and we handle resubmission if it is queried, at no extra charge where the original information you gave us was accurate.
Approval is decided by the carriers and the registry, not by us. We do not guarantee that a registration will be approved, and we do not guarantee how long it will take. Delivery dates for the parts we control are not contingent on carrier timing, and carrier timing is not a failure to deliver on our part.
Voice agents and conversation AI run on language models. They are constrained, logged and reviewable, but they are not deterministic and they can produce a wrong or unsuitable response.
You are responsible for reviewing what your agent says and does, particularly in the first weeks after launch, and for any commitment it makes to your customers on your behalf. If your industry is regulated, you are responsible for confirming that an AI agent may be used the way you intend to use it. We will build the guardrails you ask for and tell you where we think more are needed.
If you want something outside the agreed scope we will quote it as additional work, with its own price and its own effect on the delivery date. Small adjustments during the build are normal and we absorb them; a new requirement is not a small adjustment.
Faults in what we built, reported within thirty days of handover, are fixed at no charge. Beyond that, and for anything that is a change rather than a fault, you buy support hours when you need them.
There is no obligation to buy support and no standing fee. You may use another developer or your own team instead, and the documentation exists so that this is a real choice.
We keep your business information, your data and the contents of your account confidential, and we will sign your own confidentiality agreement if you have one. We do not use one client's data or configuration to build for another.
Any examples we publish are stripped of client names, caller names and anything identifying.
That we will carry out the work with reasonable skill and care, that it will match the written scope on the day it is handed over, and that we have the right to provide what we provide.
We do not warrant any particular business result. We do not warrant a number of bookings, a conversion rate, a cost per appointment or an increase in revenue, because those depend on your offer, your market and your team as much as on the build.
We do not warrant that GoHighLevel or any third-party provider will remain available, unchanged or fit for your purpose, that a registration will be approved, or that an AI agent will never produce an unsuitable response. Anyone promising you those is promising something they do not control.
To the extent the law allows, our total liability arising out of an engagement is limited to the fees you paid us for that engagement.
We are not liable for indirect or consequential loss, lost profits, lost revenue, lost data, or losses caused by third-party services, carrier decisions or your own use of the build after handover. Nothing in these terms limits liability that cannot lawfully be limited.
Either of us may end an engagement in writing. If you end it partway, you pay for the work completed to that point and we hand over what exists, documented as far as it goes. If we end it other than for non-payment or breach, we refund fees for work not yet done.
Because the build lives in your account throughout, ending an engagement never leaves you locked out of your own work.
These terms are governed by the laws of the State of Texas, United States, and the courts of Texas have jurisdiction.
We may update these terms, and the date at the top of the page shows when. Changes apply to new engagements; an engagement already scoped runs under the terms in force when it was agreed.
Questions about any of this: email [email protected] or call +1 737-379-5026, Monday to Friday, 9am to 6pm CT.